Resume tips

Got questions about creating a customer support resume? Check out these resources.

Resume advice from Andrew Spittle, who has reviewed hundreds of resumes and has great tips like these:

  • "Visually it helps to make the content scan-able. If a hiring team has just 90 seconds to glance at your resume then how can you use font weights, color, and text size to draw their eye to the right things?

  • "Your resume’s brevity matters because a hiring team will only ⁠⁠⁠maybe⁠⁠⁠ look at the resume and ⁠⁠⁠if⁠⁠⁠ they do then ⁠⁠⁠maybe⁠⁠⁠ they’ll go past Page 1. The more complete Page 1 is the better chance you have of an accurate first impression."

How to Make a Great Resume for Your First Job in Customer Support from Swaathishree Sridhar on the Freshdesk blog. For those of you asking, "I want to apply for a job in customer support. I have the quality and skills to be a good support agent, but my previous roles are not in support. How can I best present myself as I apply for my first support role?” this article is for you. It offers practical, actionable advice about tailoring your cover letter and resume for customer support jobs to include why you want to work in support, the skills you can transfer into a support role, examples of resolving customer issues, and your familiarity with the nuts and bolts of customer support.